I discovered the firewall was off and upon re-engaging I was able to control HAI again.
This defies the logic that typically is seen with enabling or disabling a firewall. Logic dictates if a firewall is OFF then it just passes all of the traffic. The Arris folks seem to be recreating their own logic relating to the firewall. (similiar to the RPL HP logic in the first hand held calculators - BTW I was made to use a slide ruler back then cuz not everybody had an HP calculator).
Putting the HAI OPII in a DMZ should also work accordingly but didn't which also defies basic network router / firewall stuff.
So even though I created a separate virtual server in order connect remotely, this only works if the TWC Firewall is up. As I mentioned before, I am not a network guru, so this has been extremely frustrating and not intuitive.
It is not intuitive and not following standards of basic networking stuff.
The thing that bugs me about this is that you called TWC and did a simple request relating to some basics about networking and their combo box and they appeared not to know what it was you were requesting.
I did here have issues with a new Motorola SB6141 when I purchased it. Basically was told I couldn't install it on my internet d-mark and it was suggested at the time that I rent same said box from CC. I went asking technical support on the CC forum and did get a personal call from somebody at CC. He made an adjustment to my Motorola Modem, apologized and all was well. I didn't like having to jump through hoops though just to connect to a paid for internet service. (sort of mickey mouse).
Relating to the FIOS ISP connection and its been a while (mentioned this before) I disabled everything relating to my personal internet connectivity (wireless and network) and bridged one Ethernet port to the WAN interface. I did connect the TV STBs to the box using coaxial cable (they also have IPs now). I then took the box and installed it inside of the can below the OmniPro 2 can in a wiring closet. I did the install with the installer cuz I was a bit picky. IE: he was going to install the telephone box / back up in the middle of the master bedroom until I took his drill and drilled a hole myself in to the master bedroom closet. He had guesstimated the point of entry (in a mickey mouse willy nilly fasion). Mostly though most folks have complete confidence in the methodologies of installation. Basically their corporate push is fast and easy.
It has been like this now over 5 years and still working fine. I have a separate and controllable just fine wireless access point and a separate router/firewall connected. Both of these devices follow what I learned relating to basic firewall / router / switch / access point rules or configuration standards.
In the midwest utilize cable, satellite and OTA. I have noticed that there are now many digital encrypted OTA channels here in the midwest. Next I will probably be paying to see OTA basic stuff. That is a guess and relating to precious push of DRM. Geez i can just ding copyrights of a news broadcast recording it for another time to watch. I do not feel guilty about doing this but wondering if I should feel guilty?
As stated above though I think this is a win win for the ISPs that were making their monies on television stuff. Folks are doing more a la carte TV stuff these days via the internet and are not typically well versed in the networking, firewall, routing, wireless world. Typically now too the DIY installation of what you pay for is really plug n play. A money generating service call whether it is virtual or real will bring in the much needed revenue for these companies losing money (sic).