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There are 2 possible causes for this. Both have easy resolutions.   To differentiate between the 2 causes you first need to verify if you are able to DISARM the M1 from eKeypad. Do not assume that if you are unable to ARM then you must also be unable to DISARM. It is possible to do one and not...

I apologize for the confusion this update has caused for some people. System configuration data was not lost but  a few tweaks may be required to get eKeypad to make the most of our new profile management feature added in this update.   The new profile feature allows any set of configured...

Another big update is now available for eKeypad. Available today is a new update. Changes in this update include: - Added support for Philips Hue LED colored lighting (eK ISY and eK Pro) - Added support for profiles (device associations)  - Added a failsafe mode (see device settings app)  -...

I apologize for the confusion this update has caused for some people. System configuration data was not lost but  a few tweaks may be required to get eKeypad to make the most of our new profile management feature added in this update.   The new profile feature allows any set of configured...

Mitch, It was a coincidence. We say the temporary web site outage as well which appears to have been a hosting provider outage. It has been resolved. eKeypad does not require any server component to operate. All connections area made directly to your equipment. Below are a few of the most...

The log function is only visible through the "Elk Module" which is included automatically in eK M1 and eK Pro. This module is a paid upgrade for eK Alarm.   You will find it by default toward the bottom of the More tab. Please note that it is also possible to hide the log view in the overview...

Yes. eKeypad Pro can control multiple M1 panels. I know of some installers that have almost 40 configured.   eKeypad also support an optional full consolidation mode allowing you to intermix the details from both systems so you can easily see the status of both systems at a glance. This option...

eKeypad v2.12.2 is now available on iTunes   We have had a few releases since the last forum update (v2.10.0) but the list of changes in eKeypad  v2.12.2 is a big one. It has kept us very busy, sequestered at times and even now I am watching another sunrise.   We have also created a twitter feed...

Elk M1 Gold, UPB Lighting, RCS thermostats and eclectic mix of IP Cameras and DVRs.     Running on a mix iPhones, iTouches and iPads. All hand held for now.    Everything is eKeypad except the background images on the blueprint. Photoshop and some dedicated online floor plan creation software...

We have tried to make blueprints very easy to use. Once you turn the iPad to the landscape orientation you will see (an empty at first) blueprint screen. Touching and holding a finger on the screen for 4 seconds will activate edit mode. While in edit mode there is a help screen that outlines...

Another big eKeypad release is now available in iTunes. The fully graphical interface (Blueprints) continues to be a popular feature in eKeypad. With this release we have extended it in several new ways. - Added an idle timeout feature to automatically switch multi-screen blueprints back to...

Fred, You are not restricted to only using a dynamic DNS in eKeypad. However, it is very common to do so as most people receive dynamic IP Addresses from their ISP. If the address your ISP provides to you changes, then it will beak your configuration in eKeypad. There are a number of way to...

Swancoat, Based on your emails your connection could be failing at several steps. 1. XEP internal IP Address. This should be set to a static IP Address. Double check the "Default Gateway" field. It should be set to the internal IP Address of your router. 2. Verify your port forwarding...

A new update for eKeypad is now available in iTunes. A lot of big updates including: - Individual channels on DVRs can now be seamlessly treated as individual cameras. This allows cameras and DVR channels to be viewed simultaneously in any combination. On the iPad you can now view up to 6...

George, I am sorry you are having issue with eKeypad. I will be happy to help you with your questions. a ) eKeypad is designed to be operated in a hand-held, portrait position. The horizontal layout in eKeypad is currently reserved for the blueprint module which provides a fully graphical...

I am also personally a fan of serially connected thermostats. For my personal use I use two RCS RS-485 thermostats connected to an Elk M1 XSP. This setup has worked without issue for over 4 years now. The only issue I have encountered was a controller board failure that RCS replaced under...

For my early testing, I used a MAC OS X application called Omnigraffle. This application is very similar to Microsoft Visio which could be used to create very similar images. I was able to take an old line drawing of my home, import a scanned image and set the image to 50% transparency. This...

I agree with Dan for the majority of devices which have integrated network interfaces. In these scenarios the alarm system and the network adapter are sharing the same CPU. A DOS attach would directly effect all functions of the device. However, I beleive the Elk architecture has some...